Agent Inbox
Centralized dashboard for managing all AI agent review requests. Organize, filter, and process reviews efficiently.
Agent Inbox
The Agent Inbox is the central hub where reviewers access and manage all pending review requests from your AI workflows. It provides a unified interface for handling human-in-the-loop processes across your entire organization.Overview
The Agent Inbox consolidates all review requests into a single, organized dashboard, making it easy for reviewers to:- View all pending reviews in one place
- Filter and sort by various criteria
- Process reviews efficiently with bulk actions
- Track progress across multiple workflows
- Collaborate with team members
Key Features
Unified Dashboard
Dashboard Overview
Learn about the main dashboard and its components.
- All review requests from all AI workflows
- Real-time updates and notifications
- Consistent interface across different review types
- Mobile-responsive design for on-the-go reviews
Smart Filtering
Organize your reviews with powerful filtering options: Filter by:- Status: Pending, in progress, completed, rejected
- Priority: High, medium, low
- Assignee: Individual team members or teams
- Template: Review type or category
- Date: Created, due, or updated
- Workflow: Source AI system or process
- Priority: Most important reviews first
- Due date: Time-sensitive items prioritized
- Created date: Newest or oldest first
- Assignee: Group by team member
Bulk Operations
Process multiple reviews efficiently:- Bulk approve/reject: Handle multiple similar reviews at once
- Bulk assign: Reassign multiple reviews to different team members
- Bulk export: Download review data for analysis
- Bulk delete: Remove completed or obsolete reviews
Review Management
Review States
Each review goes through different states in the inbox:- Created: Review request received, waiting for assignment
- Assigned: Assigned to specific reviewer(s)
- In Progress: Reviewer has started the review
- Completed: Review finished with approval
- Rejected: Review finished with rejection
- Expired: Review not completed within time limit
Assignment Options
Automatic assignment:- Round-robin distribution
- Load balancing based on reviewer capacity
- Skill-based matching using tags
- Priority-based assignment
- Direct assignment by workflow owners
- Self-assignment by available reviewers
- Reassignment during review process
- Escalation to senior reviewers
Review Queue
Queue management:- Personal queue: Reviews assigned to you
- Team queue: Reviews assigned to your team
- Unassigned queue: Reviews waiting for assignment
- Escalation queue: Reviews requiring attention
Collaboration Features
Team Coordination
Team features:- Shared inboxes: View team member workloads
- Review handoffs: Transfer reviews between team members
- Collaborative reviews: Multiple reviewers on complex items
- Review comments: Internal notes and discussions
Communication
Built-in communication:- Review notes: Add internal comments and context
- @mentions: Notify specific team members
- Status updates: Keep stakeholders informed
- Integration chat: Connect with Slack, Teams, or Discord
Mobile Experience
Mobile-First Design
The Agent Inbox is optimized for mobile devices: Mobile features:- Touch-friendly interface: Large buttons and swipe gestures
- Offline support: Queue reviews when offline
- Push notifications: Instant alerts for new assignments
- Responsive layout: Adapts to any screen size
Mobile Workflows
On-the-go review:- Quick actions: Approve/reject with minimal taps
- Voice input: Dictate review comments
- Photo capture: Add visual context to reviews
- Location awareness: Context-aware review assignments
Integration & Automation
Workflow Integration
Seamless connections:- Real-time sync: Instant updates from AI workflows
- Bidirectional communication: Send and receive data
- Error handling: Graceful fallbacks for integration issues
- Performance monitoring: Track integration health
Automation Rules
Smart automation:- Auto-assignment: Rules-based review distribution
- Escalation: Automatic escalation for overdue reviews
- Routing: Intelligent routing based on content type
- Scheduling: Time-based review assignments
Performance & Analytics
Review Metrics
Key performance indicators:- Review completion time: Average time to complete reviews
- Reviewer productivity: Reviews completed per reviewer
- Quality metrics: Approval rates and feedback scores
- Workflow efficiency: Impact on overall process speed
Analytics Dashboard
Insights and reporting:- Review volume: Trends and patterns over time
- Bottleneck identification: Find process inefficiencies
- Team performance: Individual and team productivity
- Workflow optimization: Data-driven improvements
Security & Access Control
Role-Based Access
Permission levels:- Reviewers: Can view and complete assigned reviews
- Team leads: Can manage team assignments and workflows
- Workflow owners: Can create and monitor specific workflows
- Administrators: Full system access and configuration
Data Protection
Security features:- Encrypted storage: All data encrypted at rest
- Access logging: Complete audit trail of all actions
- Data retention: Configurable data retention policies
- Compliance: GDPR and CCPA compliant
Best Practices
Inbox Organization
Efficient workflows:- Regular cleanup: Archive completed reviews regularly
- Priority management: Use priority levels effectively
- Team coordination: Establish clear assignment protocols
- Performance monitoring: Track and optimize review times
Reviewer Experience
User experience tips:- Custom views: Create personal dashboard layouts
- Keyboard shortcuts: Learn productivity shortcuts
- Batch processing: Group similar reviews together
- Template familiarity: Understand common review types
Next Steps
Review Templates
Learn how to create effective review templates for your workflows.
Notifications
Configure notifications and alerts for your review processes.
Team Management
Set up teams and manage reviewer assignments effectively.