Organizations
Organizations let you group team members, scope workflows, and manage settings in one place. They’re available on the Enterprise plan for teams that need centralized control over their HITL.sh workflows.What Are Organizations?
An organization is a shared workspace where team members collaborate on review workflows. Organizations provide:Centralized Management
Manage all team members, workflows, and settings from a single dashboard
Org-Scoped Workflows
Create workflows that belong to the organization rather than individual users
Role-Based Access
Assign roles (owner, admin, member, viewer) to control who can do what
Humans Management
Organize reviewers into a shared Universe with Groups and People across the organization
Creating an Organization
1
Open the Dashboard
Navigate to my.hitl.sh and sign in to your account.
2
Create Organization
Click the organization switcher in the sidebar and select Create Organization. Enter a name for your organization — a URL-friendly slug will be generated automatically.
3
Contact Us for Enterprise
Organizations are available on the Enterprise plan. Contact team@hitl.sh to set up Enterprise billing for your organization.
4
Invite Members
Once created, invite team members by email or share the organization’s invite code.
Organization Structure
Members
Every organization has a list of members, each with an assigned role:Humans Directory
Organizations have a shared Humans directory:- Universe: The default group containing all people in the organization
- Groups: Create groups like “Content Moderators”, “Legal Team”, or “Senior Reviewers” and assign them to workflow human review nodes
- People: Invite individuals by email — they join the organization and appear in the shared Universe
Settings
Organization settings control enterprise features:boolean
default:"false"
When enabled, response requests can be escalated to higher-level reviewers when not resolved within a configurable timeframe.
integer
default:"90"
Number of days to retain audit logs for organization activity. Enterprise plans can configure this value.
Org-Scoped Workflows
Workflows created within an organization are scoped to that organization. This means:- All organization members with appropriate roles can access the workflow
- Workflow executions respect the organization’s settings
- Execution analytics roll up to the organization’s dashboard
- The Humans directory is shared across all workflows in the organization
Invite Codes
Organizations support invite codes that let new members join without requiring an individual email invitation.How Invite Codes Work
1
Generate Code
An owner or admin generates an invite code from the organization settings page.
2
Share Code
Share the invite code or link (e.g.,
my.hitl.sh/org-invite/{code}) with prospective members.3
Join Organization
Recipients visit the invite link, sign in (or create an account), and are automatically added to the organization as a member.
Deep Link Support
Invite links work across platforms:- Web: Opens the join page directly at
my.hitl.sh/org-invite/{code} - Mobile: Deep links carry the invite code through the sign-in flow, so new users are added to the organization after completing registration
Organization Switcher
If you belong to multiple organizations, the sidebar in the web dashboard includes an organization switcher. Switching organizations updates:- The workflows visible in the sidebar
- The inbox filter to show only that organization’s response requests
- The Humans directory to show that organization’s groups and people
- The settings page to show that organization’s configuration
- Analytics and usage data scoped to the selected organization
Best Practices
Start with Clear Roles
Start with Clear Roles
Assign roles intentionally from day one. Use viewer for stakeholders who need visibility, member for active reviewers, admin for team leads, and reserve owner for the account holder.
Use Org-Scoped Workflows
Use Org-Scoped Workflows
Create workflows within the organization rather than under individual accounts. This ensures continuity if team members leave and keeps analytics centralized.
Organize Your Humans Directory
Organize Your Humans Directory
Create purposeful groups in your Humans directory that map to review responsibilities. Assign these groups to human review nodes in your workflows for clear routing.
Use Invite Codes for Onboarding
Use Invite Codes for Onboarding
For teams with frequent turnover, use invite codes instead of individual email invitations. This simplifies onboarding and reduces admin overhead.
Next Steps
Roles & Permissions
Understand the 4-tier role model and what each role can do
Humans
Set up your Universe, Groups, and People for reviewer management
Workflow Designer
Build workflows within your organization
Dashboard
Explore the web dashboard and organization switcher